An experienced Senior Service Advisor is required to join a busy service team at Ballyrobert Mallusk.
The job holder must have
Previous Main dealership experience as Service Advisor
Competent in using Kerridge
Be professional ,enthusiastic and disciplined with a passion for attention to detail.
Job holder must be able to:-
Answer telephone and respond to customer enquiries
Skilfully encourage service enquiries to optimise bookings
Collect relevant data from customers to facilitate the booking and to meet individual needs
Professionally greet the customer on arrival and reconfirm work required.
Price additional work that has been notified by the technician, update customer of progress and additional work required.
Notify the customer when their vehicle is ready for collection.
Create invoices for work completed and explain invoice to customer then recommend future work.
Ensure accurate submissions of warranty and goodwill claims on a daily basis and monitor warranty reports.
Ensure all administrative functions within the warranty department are carried out in accordance with company policies.
To apply please forward your CV to:
402 Belfast Road
Alternatively, you can email your CV to firstname.lastname@example.org
Salary dependent on experience.
Closing date 31st July 2018