Senior Service Advisor


DESCRIPTION

An experienced Senior Service Advisor is required to join a busy service team at Ballyrobert Mallusk.

The job holder must have

Previous Main dealership experience as Service Advisor

Competent in using Kerridge

Be professional ,enthusiastic and disciplined with a passion for attention to detail.

Job holder must be able to:-

Answer telephone and respond to customer enquiries

Skilfully encourage service enquiries to optimise bookings

Collect relevant data from customers to facilitate the booking and to meet individual needs

Professionally greet the customer on arrival and reconfirm work required.

Price additional work that has been notified by the technician, update customer of progress and additional work required.

Notify the customer when their vehicle is ready for collection.

Create invoices for work completed and explain invoice to customer then recommend future work.

Ensure accurate submissions of warranty and goodwill claims on a daily basis and monitor warranty reports.

Ensure all administrative functions within the warranty department are carried out in accordance with company policies.


To apply please forward your CV to:

Jayne Mills

Ballyrobert,

402 Belfast Road

Bangor

BT20 1UE

Alternatively, you can email your CV to jayne.mills@ballyrobert.co.uk


Salary dependent on experience.

Closing date 31st July 2018

Ref: SSA/07/18


Ref: SSA/07/18

Working Hours
Location Mallusk
Salary Dependent on experience
Benefits
Closing Date 31/07/2018